FAQ VOX
COVID-19
In compliance with government regulations, and following our own comprehensive health and safety assessment, VOX Cinemas in Qatar has reopened. The health, well-being and safety of our employees and guests remains of paramount importance to us and we have taken all necessary precautions, to ensure it is now safe to reopen.
In these uncertain times, we appreciate that you may have concerns and we want to give you peace of mind by answering your most frequently asked questions.
If you have any additional questions or concerns, please contact our customer care team by emailing customer.support@maf.ae.
We look forward to welcoming you back.
How are you ensuring the health and safety of your staff?
The health and well-being of our employees and guests remains our number one priority. We have put in place stringent measures to ensure our businesses are safe and we are conducting enhanced cleaning and sterilisation.
We are in regular communication with our employees to ensure they are aware of preventative measures and safety precautions. It is now mandatory for staff to wear a face mask and gloves, which we will be supplying. As an added precaution, we are also taking the temperature of staff when they arrive at work.
How are you enforcing physical distancing?
Guests can also enjoy a queueless cinema experience by advance booking their tickets online and we provide a contactless collection service so guests can keep a safe distance from staff. To further minimise physical contact and exposure, we offer contactless payment options and guests will be asked to self-scan their tickets before entering the auditorium.
Will operating hours be the same?
The new operating hours are from 9am to 1am.
Are there any age restrictions?
In adherence with the Ministry of Health, VOX Cinemas across Qatar are open to guests who are 12 years or older and fully vaccinated again Covid-19.
It's also mandatory to present a green code on the Ehteraz app to gain entry to the cinemas. Entry for 12+ for non-vaccinated persons will be as per manager discretion as per government guidelines on non-vaccinated quota of 25%.
Is it safe to order food?
We have extensive measures in place to ensure the highest levels of food safety are maintained such as monitoring and recording the temperature to ensure it is safe for consumption. Staff are also following strict safety protocols which include sanitizing workstations every 30 minutes and washing their hands at least every 20 minutes and before handling food. Guests can also pre-order their food online and we also provide a contactless collection service to minimise physical contact.
Can I eat at the cinema?
In line with government regulations, F&B is permitted within cinema auditoriums in fully sealed single use packaging. In line with the rules and practices of F&B dining areas, masks can be removed for the purpose of eating and drinking.
GENERAL INFORMATION
What are your ticket prices?
Ticket prices for all VOX experiences are as follows:
| TICKET TYPE | 2D (in QAR) | 3D (in QAR) |
|---|---|---|
| Standard | 44 | 55 |
| Premium View | 55 | 67 |
| MAX Laser Standard | 65 | 65 |
| MAX Laser Premium View | 90 | 90 |
| MAX Premium View | 90 | 90 |
| KIDS | 50 | 62 |
| 4DX | 130 | 130 |
| THEATRE | 175 | 175 |
| THEATRE Package | 350 | 350 |
3D glasses for all experiences (except THEATRE) can be purchased separately for QAR 3 from the ticket counters. All THEATRE tickets are inclusive of 3D glasses.
What are the different types of movie ratings?
These are the details for each rating:
| 18TC | Rated 18+ until the final rating is confirmed. Entry to the cinema must comply with the age restriction of final confirmed rating. Booking prior to confirmed rating, is at customers discretion. |
| 18+ | No persons under 18 years of age will be admitted. |
| 15+ | No persons under 15 years of age will be admitted. |
| PG15 | Customer may be aged 15 years and under, but must be accompanied by someone 15 years old or older. Please note content may not be appropriate for 15 years and below, booking to be at the discretion of guardians and parents. |
| PG13 | Customer may be aged 13 years and under, but must be accompanied by someone 13 years old or older. Please note content may not be appropriate for 13 years and below, booking to be at the discretion of guardians and parents. |
| PG | Parental guidance suggested. Some material may not be suitable for children. |
| G | General Exhibition - open for all ages. |
Please note that it is against the law for underage people to enter restricted movies, even with their parents. You may be asked for identification to prove your age.
Will cinema staff ask for ID?
Yes, cinemas staff can ask for photo identification as proof of age. You will be refused entry to the movie if you cannot provide an identification document to verify your age.
What is the minimum age to pay for a ticket?
Children under 3 years old can enter the cinema for free. Please note: this does not entitle the child to a seat. 3D Glasses will need to be purchased as an extra.
Can I bring young children to the cinema?
Please do not bring young children to THEATRE and 4DX.
Do your cinemas provide spaces for wheelchairs?
Our cinemas have allocated wheel chair seats in the screens. Please purchase a ticket at the ticket counter.
Can I see what subtitles are displaying on a movie?
Yes, the subtitles are listed on the movie information pages.
Can I bring food from outside into the cinemas?
Food and beverages purchased outside the cinema are not permitted inside the cinema.
How much do 3D glasses cost?
3D glasses are priced at QAR 3 each for all experiences except THEATRE. 3D glasses are included with all THEATRE tickets. All 3D glasses are re-usable.
Where do I collect my 3D glasses?
3D glasses can be collected from our staff at the ticket podiums or at the candy bar. THEATRE glasses will be provided at the cinema entry.
Your Account
What are the benefits of creating a VOX Member account:
- Stored payment details
- Quicker booking with saved contact details
How do I reset my password
Please reset your password by selecting the forgotten password link found on the login page.
How do I access my purchase history?
Please view your upcoming and past booking history by selecting Purchase History on the My Account page. This can also be accessed via the Settings section of the mobile apps.
What is VOX Rewards?
VOX Rewards is a free to join loyalty programme that allows you to earn points every time you visit the cinema to use on FREE movie tickets along with a number of other benefits. Click here for complete list of Frequently Asked Questions regarding VOX Rewards.
Bookings
What forms of payment do you accept for online bookings?
We accept VISA and MasterCard for online bookings.
Can I print out my online tickets at the cinema?
Print your tickets at one of our cinema kiosks by entering in your booking reference number.
How do I use my E-ticket?
Scan the code on your booking email at the ticket podiums before entering the cinema. Please note that your E-ticket contains all the tickets in the booking, and you should enter when all your guests have arrived.
How many tickets can I book online?
You may purchase a maximum of 10 tickets per booking. You may complete as many bookings as you would like.
What should I do if I don't receive my booking receipt email?
Please email us through the contact us form. Provide your name and the first 6 and last four digits of your bank card. If you wish to visit the cinema, please provide proof of the purchase at our ticket counter (eg a bank statement).
How do I make group or private bookings?
Please email us at lec_sales@maf.ae with details of the cinema, size of group and event that you would like to organize.
REFUNDS
Refund Policy
VOX credit is our version of a credit note. We do not issue cash refunds, but if you change your mind about a purchase made online up to 30 minutes before the movie start time, you will be issued a refund in the form of VOX credit. 1 VOX credit = 1 QAR. The full amount (plus any associated booking fee) will be credited into your VOX wallet and can be used for future online purchase at VOX Cinemas.
VOX credit can be used on any future purchased at qat.voxcinemas.com and is automatically applied at checkout. VOX credit cannot be exchanged for cash.
NOTE: Refunds cannot be made on guest bookings and bookings that have used a promotion, bank or teclo offer.
Cancellations or booking changes are not possible in the following cases:
- Movie schedule time starts in less than 30 min
- Tickets have been collected at the kiosk or scanned
- Discounted tickets from bank or telco offers
- Tickets with F&B purchases that have been activated via Prepare Now or QR Code
- Tickets can’t be refunded or exchanged at the kiosk
How to request a Refund
To request a refund, go to “My Account”, view “Past Purchases” and click "Manage Booking". If your purchase is eligible for a refund, a "Refund Booking" button will be visible. Please allow up to 30 minutes for the refund amount to be credited to your VOX Wallet.
VOX Credit Terms & Conditions
- This feature is only available for bookings made from registered accounts
- Credit is valid for 90 days from date of deposit and can be viewed in My Account > WALLET. After 3 months, the credit will automatically expire.
- VOX credit can only be used online
- 1 VOX credit = 1 QAR
- VOX credit cannot be exchanged for cash
- At checkout, any available VOX credit will be applied to your order automatically
- VOX credit can be used on both tickets and F&B
Can I exchange my tickets(s)?
If you would like to exchange your ticket for a different seat or session, please request to refund at least 30 minutes prior to the start time and use VOX credit to purchase a new ticket.
Where can I see my VOX credit and activity?
You can view your VOX credit and activity on the “Wallet” section, which can be found in "My Account" on the VOX Cinemas website or app.
Why can't I see my VOX credit at checkout?
To view your VOX credit, you must be logged into your account. If you are logged in, any balance from your VOX credit will be automatically applied to your basket total at checkout. You will also have the option not to use your VOX Credit if you want to save it for later. However, it must be used within 3 months.
What if I do not have a registered VOX account?
You can swap your ticket for another session. This is limited to the same type of ticket. Please contact our support team or visit the cinema to support with this. Please request this at least 30 minutes before showtime.