FAQ VOX

GENERAL INFORMATION

What are your ticket prices?

Ticket prices for all VOX experiences are as follows: 

TICKET TYPE2D (in QAR)3D (in QAR)
Standard 40 52 
VIP 5062
MAX Laser (Standard seating area)6060
MAX Laser (VIP seating area)9090
MAX VIP9090
KIDS4557
4DX130130
THEATRE by Rhodes175175
THEATRE by Rhodes Package
350350

3D glasses for all experiences (except THEATRE by Rhodes) can be purchased separately for QAR 3 from the ticket counters. All THEATRE by Rhodes tickets are inclusive of 3D glasses. 

What are the different types of movie ratings?

These are the details for each rating: 

18TCRated 18+ until the final rating is confirmed. Entry to the cinema must comply with the age restriction of final confirmed rating. Booking prior to confirmed rating, is at customers discretion.
18+No persons under 18 years of age will be admitted. 
15+No persons under 15 years of age will be admitted. 
PG15Customer may be aged 15 years and under, but must be accompanied by someone 15 years old or older. Please note content may not be appropriate for 15 years and below, booking to be at the discretion of guardians and parents.
PG13Customer may be aged 13 years and under, but must be accompanied by someone 13 years old or older. Please note content may not be appropriate for 13 years and below, booking to be at the discretion of guardians and parents.
PGParental guidance suggested. Some material may not be suitable for children.
GGeneral Exhibition - open for all ages.

Please note that it is against the law for underage people to enter restricted movies, even with their parents. You may be asked for identification to prove your age.

What is the minimum age to pay for a ticket?

Children under 3 years old can enter the cinema for free. Please note: this does not entitle the child to a seat. 3D Glasses will need to be purchased as an extra.

Can I bring young children to the cinema?

Please do not bring young children to THEATRE by Rhodes and 4DX.

Do your cinemas provide spaces for wheelchairs?

Our cinemas have allocated wheel chair seats in the screens. Please purchase a ticket at the ticket counter.

Can I see what subtitles are displaying on a movie?

Yes, the subtitles are listed on the movie information pages.

Can I bring food from outside into the cinemas?

Food and beverages purchased outside the cinema are not permitted inside the cinema.

How much do 3D glasses cost?

3D glasses are priced at QAR 3 each for all experiences except THEATRE by Rhodes. 3D glasses are included with all THEATRE by Rhodes tickets. All 3D glasses are re-usable.

Where do I collect my 3D glasses?

3D glasses can be collected from our staff at the ticket podiums or at the candy bar. THEATRE by Rhodes glasses will be provided at the cinema entry.

Your Account

What are the benefits of creating a VOX Member account:

  • Stored payment details
  • Quicker booking with saved contact details

How do I reset my password

Please reset your password by selecting the forgotten password link found on the login page.

How do I access my purchase history?

Please view your upcoming and past booking history by selecting Purchase History on the My Account page.  This can also be accessed via the Settings section of the mobile apps.

What is VOX Rewards?

VOX Rewards is a free to join loyalty programme that allows you to earn points every time you visit the cinema to use on FREE movie tickets along with a number of other benefits. Click here for complete list of Frequently Asked Questions regarding VOX Rewards.

Bookings

What forms of payment do you accept for online bookings?

We accept VISA and MasterCard for online bookings.

Can I print out my online tickets at the cinema?

Print your tickets at one of our cinema kiosks by entering in your booking reference number.

How do I use my E-ticket?

Scan the code on your booking email at the ticket podiums before entering the cinema. Please note that your E-ticket contains all the tickets in the booking, and you should enter when all your guests have arrived.

How many tickets can I book online?

You may purchase a maximum of 10 tickets per booking. You may complete as many bookings as you would like.

What should I do if I don't receive my booking receipt email?

Please email us through the contact us form. Provide your name and the first 6 and last four digits of your bank card. If you wish to visit the cinema, please provide proof of the purchase at our ticket counter (eg a bank statement).

Can I exchange my ticket?

Booked a ticket and can't make the session? Don't worry about it, we can swap your booked session time for another movie and time in the same cinema and way to watch. Visit our ticket counter on the day or contact us at least 24 hours prior to the session on our contact us form. Subject to availability of the preferred session time and movie.

How do I make group or private bookings?

Please email us at [email protected] with details of the cinema, size of group and event that you would like to organize.

What is VOX Rewards?

VOX Rewards is a free to join loyalty programme that allows you to earn points every time you visit the cinema to use on FREE movie tickets along with a number of other benefits.

Click here* for complete list of Frequently Asked Questions regarding VOX Rewards.