FAQ VOX

COVID-19

In compliance with government regulations, and following our own comprehensive health and safety assessment, VOX Cinemas in Qatar has reopened. The health, well-being and safety of our employees and guests remains of paramount importance to us and we have taken all necessary precautions, to ensure it is now safe to reopen.

In these uncertain times, we appreciate that you may have concerns and we want to give you peace of mind by answering your most frequently asked questions.

If you have any additional questions or concerns, please contact our customer care team by emailing customer.support@maf.co.ae.

We look forward to welcoming you back.

Is it safe to return to VOX Cinemas? 

Your health and well-being remain our number one priority. We would like to assure you that we are reopening in compliance with the Qatar Ministry of Health guidelines and have taken all necessary precautions to ensure it is safe to reopen. During our temporary closure, we conducted enhanced cleaning and sterilisation of the premises and we have also implemented enhanced safety protocols, designed to ensure that our employees and guests have a comfortable experience with added peace of mind. 

What health and safety measures have you taken to ensure it is safe to return?

In addition to our already stringent sanitisation standards, we have put in place enhanced measures to ensure the health and safety of our guests and employees. Our staff are cleaning and sanitizing surfaces frequently, paying particular attention to high touch points such as counters, POS and payment terminals.

In line with government regulations, it is now mandatory for guests to wear a face mask and employees are required to wear a face mask and gloves. We have also introduced new measures to ensure that physical distancing is maintained throughout the guest journey and will be operating at reduced capacity. You can read all about our safety protocols in detail here

How are you ensuring the health and safety of your staff?

The health and well-being of our employees and guests remains our number one priority. We have put in place stringent measures to ensure our businesses are safe and we are conducting enhanced cleaning and sterilisation.

We are in regular communication with our employees to ensure they are aware of preventative measures and safety precautions. It is now mandatory for staff to wear a face mask and gloves, which we will be supplying. As an added precaution, we are also taking the temperature of staff when they arrive at work.

How are you enforcing physical distancing?

Guests are reminded to maintain respectful physical distancing at all times and we have implemented additional measures to ensure this is enforced such as installing instructional signage and deploying safe distancing ambassadors to guide guests on best physical distancing practices.The capacity in our auditoriums have been reduced and seats next to, in front of and behind your selection will be left vacant. We have also reduced occupancy in other public areas such as restrooms and elevators.

Guests can also enjoy a queueless cinema experience by advance booking their tickets online and we provide a contactless collection service so guests can keep a safe distance from staff. To further minimise physical contact and exposure, we offer contactless payment options and guests will be asked to self-scan their tickets before entering the auditorium.

Will operating hours be the same?

Yes. The operating hours would remain the same, from 10am to 2am. 

Do I need to wear a face mask and gloves?

In line with government regulations, it is now mandatory for guests to wear a face mask.

Are there any age restrictions? 

VOX Cinemas across Qatar are open to guests above 18 years of age. 

Is it safe to order food?

We have extensive measures in place to ensure the highest levels of food safety are maintained such as monitoring and recording the temperature to ensure it is safe for consumption. Staff are also following strict safety protocols which include sanitizing workstations every 30 minutes and washing their hands at least every 20 minutes and before handling food. Guests can also pre-order their food online and we also provide a contactless collection service to minimise physical contact.

Can I eat at the cinema?

In line with government regulations, F&B is permitted within cinema auditoriums in fully sealed single use packaging. In line with the rules and practices of F&B dining areas, masks can be removed for the purpose of eating and drinking.

GENERAL INFORMATION

What are your ticket prices?

Ticket prices for all VOX experiences are as follows: 

TICKET TYPE2D (in QAR)3D (in QAR)
Standard 40 52 
Premium View5062
MAX Laser Standard 6060
MAX Laser Premium View 9090
MAX Premium View9090
KIDS4557
4DX130130
THEATRE175175
THEATRE Package
350350

3D glasses for all experiences (except THEATRE) can be purchased separately for QAR 3 from the ticket counters. All THEATRE tickets are inclusive of 3D glasses. 

What are the different types of movie ratings?

These are the details for each rating: 

18TCRated 18+ until the final rating is confirmed. Entry to the cinema must comply with the age restriction of final confirmed rating. Booking prior to confirmed rating, is at customers discretion.
18+No persons under 18 years of age will be admitted. 
15+No persons under 15 years of age will be admitted. 
PG15Customer may be aged 15 years and under, but must be accompanied by someone 15 years old or older. Please note content may not be appropriate for 15 years and below, booking to be at the discretion of guardians and parents.
PG13Customer may be aged 13 years and under, but must be accompanied by someone 13 years old or older. Please note content may not be appropriate for 13 years and below, booking to be at the discretion of guardians and parents.
PGParental guidance suggested. Some material may not be suitable for children.
GGeneral Exhibition - open for all ages.

Please note that it is against the law for underage people to enter restricted movies, even with their parents. You may be asked for identification to prove your age.

Will cinema staff ask for ID?

Yes, cinemas staff can ask for photo identification as proof of age. You will be refused entry to the movie if you cannot provide an identification document to verify your age.

What is the minimum age to pay for a ticket?

Children under 3 years old can enter the cinema for free. Please note: this does not entitle the child to a seat. 3D Glasses will need to be purchased as an extra.

Can I bring young children to the cinema?

Please do not bring young children to THEATRE and 4DX.

Do your cinemas provide spaces for wheelchairs?

Our cinemas have allocated wheel chair seats in the screens. Please purchase a ticket at the ticket counter.

Can I see what subtitles are displaying on a movie?

Yes, the subtitles are listed on the movie information pages.

Can I bring food from outside into the cinemas?

Food and beverages purchased outside the cinema are not permitted inside the cinema.

How much do 3D glasses cost?

3D glasses are priced at QAR 3 each for all experiences except THEATRE. 3D glasses are included with all THEATRE tickets. All 3D glasses are re-usable.

Where do I collect my 3D glasses?

3D glasses can be collected from our staff at the ticket podiums or at the candy bar. THEATRE glasses will be provided at the cinema entry.

Your Account

What are the benefits of creating a VOX Member account:

  • Stored payment details
  • Quicker booking with saved contact details

How do I reset my password

Please reset your password by selecting the forgotten password link found on the login page.

How do I access my purchase history?

Please view your upcoming and past booking history by selecting Purchase History on the My Account page.  This can also be accessed via the Settings section of the mobile apps.

What is VOX Rewards?

VOX Rewards is a free to join loyalty programme that allows you to earn points every time you visit the cinema to use on FREE movie tickets along with a number of other benefits. Click here for complete list of Frequently Asked Questions regarding VOX Rewards.

Bookings

What forms of payment do you accept for online bookings?

We accept VISA and MasterCard for online bookings.

Can I print out my online tickets at the cinema?

Print your tickets at one of our cinema kiosks by entering in your booking reference number.

How do I use my E-ticket?

Scan the code on your booking email at the ticket podiums before entering the cinema. Please note that your E-ticket contains all the tickets in the booking, and you should enter when all your guests have arrived.

How many tickets can I book online?

You may purchase a maximum of 10 tickets per booking. You may complete as many bookings as you would like.

What should I do if I don't receive my booking receipt email?

Please email us through the contact us form. Provide your name and the first 6 and last four digits of your bank card. If you wish to visit the cinema, please provide proof of the purchase at our ticket counter (eg a bank statement).

Can I exchange my ticket?

Booked a ticket and can't make the session? Don't worry about it, we can swap your booked session time for another movie and time in the same cinema and way to watch. Visit our ticket counter on the day or contact us at least 24 hours prior to the session on our contact us form. Subject to availability of the preferred session time and movie.

How do I make group or private bookings?

Please email us at events@maf.co.ae with details of the cinema, size of group and event that you would like to organize.

What is VOX Rewards?

VOX Rewards is a free to join loyalty programme that allows you to earn points every time you visit the cinema to use on FREE movie tickets along with a number of other benefits.

Click here* for complete list of Frequently Asked Questions regarding VOX Rewards.